Eternal ticket
Critical bug in generic queue — peak season arrives before the fix.
Castle services
Monthly evolution — without you managing devs.
Maintenance and ongoing operations on your store: fixes, live integrations, direction and Castle Copilot included in the monthly plan — recurrence that actually operates.
Not hosting — a team that knows your stack
Prioritized queue, response SLA and catalog/checkout/integration evolution — the month after go-live isn’t orphaned.
Pretty go-live, abandoned month two.
Agency gone, freelancer busy, internal queue without e-commerce — store ages.
Integration dies
ERP or platform update breaks sync — nobody monitors.
Evolution stopped
Catalog, promotions and UX stay the same for years — competitors pass.
How recurrence works
Assisted operations — human + Copilot on integrations we maintain.
- 1
Operations onboarding
Stack, contacts, queue and priority — aligned with your team.
- 2
Queue and SLA
Fixes, bugs and small evolution — priority by revenue impact.
- 3
Live integration
We monitor connectors — exceptions handled before close.
- 4
Copilot included
Ask and draft in the monthly plan — act and watch as add-on module.
What the monthly plan includes
Modular tier — scope closed in proposal, no surprise hourly billing.
Fixes and adjustments
Bugs, layout, promotion rules and content — within agreed queue.
Continuous evolution
Incremental improvements on storefront and integrations.
Product direction
What to prioritize this quarter — aligned to operations.
Castle Copilot
Ask and draft classes included — execute and watch as separate module.
Recurrence that doesn’t feel like hosting
You talk to who integrated the store — useful answers, not support scripts.
Team knows the project
Context doesn’t restart every ticket — delivery history.
Copilot connected
Ask in plain language; data comes from systems we maintain.
Queue transparency
Priority and status visible — no black box.
Modular scale
Raise or lower tier by season — open conversation.
Frequently asked questions
- Do I need to have implemented with Castle?
- Ideal yes — we know the stack. We assess takeover of other integrations with prior audit.
- Is Copilot included?
- Ask and draft yes, with quota; execute and watch are add-on modules.
- What’s the SLA?
- Defined in proposal by tier — critical incident vs planned evolution.
- Can I cancel?
- Yes, per contract — we deliver documentation for orderly transition.
Want to stop managing devs?
Tell us operation size and stack. We size the right tier.
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